We are prospective residents for the summer, and were completely Wow’d by the kindness and professionalism here at this location. Savannah and Ohilda were so kind in helping us with floor plans and finding the best option for us. The property is beautiful and has a lot to offer. Definitely top quality living. Thank y’all!
Office staff are friendly and always eager to help. They are also quick to respond to maintenance requests no matter how big or small.
Kalvin ReeseI like the location of the apartments and the layout. The staff is very friendly. As are the residents. I like the environment outside as well here. Overall. Not a bad place. 7 month resident.
Salim DeramchiI never had any issues. They look well after their tenants.
Amirra RobertsSo far I love it here. It’s in a nice area, is well maintained, and everyone is friendly. My only problem is I signed a lease under some sort of special or whatever and was told by Jocelyn that the system wouldn’t recognize it; the pricing would have to be manually corrected later and the money would be refunded back to my account later. Still hasn’t happened yet so I’ll update my review if anything changes. Edit: I did get some of the money refunded back as promised. My only problem now is my upstairs neighbor. This dude is constantly stomping around late at night or around 0100-0300 like an unjolly green giant. As I write this now he’s been at it for the past half hour. It’s ridiculous. Lovely apartments, though. 🙃 Another edit: I moved out at the end of last year and I absolutely loved it at palomino. Everything is well maintained. The staff is incredibly friendly and helpful. I had awesome and friendly neighbors save for the one directly above me. The only issues I had were parking and the valet trash. Trash pickup was never consistent on non-holidays and it’s ridiculous having to pay $30+/mo. when they miss at least a week’s worth every month. The three maintenance requests I had were resolved quickly (I’m really short and couldn’t reach the smoke detector to change the battery, an old part in the toilet tank needed replacing, and dishwasher wasn’t working). Parking was a huge issue towards the end. Most of the time it wasn’t even people that lived there or guests. Total randos were parking at the complex and then walking out the gate and up the street. My apartment was located in the back and some nights that i came home from work I’d literally have to park by San Miguel, Phase I, or park in a handicap or reserved spot. Sometimes even all of those were taken. Palomino seems to be a really safe place and I’ve seen the security truck (same guy that patrolled the office I used to work at on Prue Rd) and even saw a cop walking around my building but still as a woman I feel extremely uncomfortable walking such far distances to get home late at night. Overall palomino is on the higher end price wise but it was super worth it until my last few months there. I plan on moving back to that side of town soon and I’d love to go back but with the rent increase and the insane parking issue idk if it’s the best option for me.
Sam MicalizziLiving here is like living at a resort. The pools and other amenities are first class and the apartment layouts are incredibly functional, our granite island is massive, and our patio is twice the size of any others I’ve seen. They invested heavily in landscaping and the grounds are gorgeous and park like. It’s taken years for the beautiful trees and plants to mature. Although the property is not new, the maintenance crew make it look new. I work in this industry and believe me they are the cream of the crop. Rob the maintenance director runs the place so professionally, service requests are handled promptly and done right the first time. Sharon the groundskeeper is amazing, our breeze ways and grounds are immaculate. Management/leasing are constantly putting on cool events like a cook out coming up soon, movie nights, breakfast at the gate and so much more. Thank you all for making our time here so special. This review is long overdue.
Jose FiallosClaudia and Krystal were very helpful in helping us choose this apartment complex. We were moving from El Paso and we were concerned with if the property really looked like the photo posted etc, Claudia actually faced timed my wife and gave her a live tour, this was very helpful because it saved us a drive down here to physically see the property, also it was the major factor in us selecting this property. We were very impressed with the staff professionalism and they valued our concern. We are very happy and this is a great place to live. Feels like a resort. We love and would recommended it to anyone.
Ron SwansonHard to know what 5/5 means but I say 4 because the place is an A+ to me. They fix stuff in a timely manner, apartments are nice, a decent amount of parking, and so far the complex is clean and well kept. Honestly this is one of the better options you will have if you stay on Vance Jackson. DO NOT GIVE YOUR BUSINESS TO VISTAS OF VANCE JACKSON. Palomino is basically a million times better than where I lived last time. Give these people a try, I think you will be pleasantly surprised.
Vanessa SI’m giving the staff here at palomino five stars. Their staff has been the most helpful staff we’ve worked with in the years that we’ve lived in apartments. I believe the way the front office staff treats their tenants reflects on how you’ll feel during your stay. They were and continue to be attentive to our requests and questions even months after moving in. Christian was the agent we worked with when we moved in and he was very knowledgeable about the property. He knew a lot about the specific apartment we wanted to move into and was honest. We have lived on four different properties and always had bad experiences with the staff and the apartment structure itself. The building structure and cleanliness at palomino has been the best we’ve seen so far! The prices are great for the space we’re living in as well. I definitely recommend you check out this apartment complex! Yes parking can get bad at times, but honestly we can deal with that… I’m very happy with our temporary home! #lifeatpalomino
Jordon CavalloPalomino is a beautiful apartment, in a beautiful part of town! The staff is friendly, kind, and helpful. The maintenance staff is exception and keep the grounds very clean! I would highly recommend Palomino to anyone looking for their future apartment home! #lifeatpalomino
Hamad. #1I have couple friends who lived there. they never had issues they love the place & they always talk nice about the management.
david garcia(Translated by Google) I have been living in these apartments for three months, for now everything is very good, the friendly staff, the clean facilities, everything is very well cared for, now they are making a pet park, but for my part what I miss is also a park for children Since I have a three-year-old daughter, I imagine that there will be more children in the community, if the management studied this proposal it would be great, it is the only thing that these apartments lack to be a 5-star, thanks and best regards. (Original) Llevo tres meses viviendo en estos apartamentos,por ahora muy bien todo,el personal amable,las instalaciones limpias,todo muy bien cuidado,ahora están haciendo un parque para mascotas,pero por mi parte lo que extraño también es un parque para niñ@s,ya que tengo una hija de tres años,me imagino que habrán más niños en la comunidad,si la dirección estudiara esta propuesta sería estupendo,es lo único que le falta a estos apartamentos para ser un 5 estrellas, gracias y un saludo.
Luis CarrilesBeen living here since October. Definitely a nice place to live. The office staff is very friendly and super attentive of their tenants- Liz, Claudia, Krystal are always very nice and ready to help take care of any questions or concerns. The service staff is always ready to take care of any issues and they do a great job keeping the community clean.
juan guzman jrWhat can’t I say about this apartment. The staff is amazing, some of the most nice and helpful people I’ve ever met. They helped me through the whole process of my move in and I hardly had to worry about anything. The first time I went inside the office the whole staff greeted me and even the manager came out and introduced herself. As for the actual apartment I couldn’t be happier, as soon as I moved in it looked brand new. The grounds are well kept and look amazing. I have seen a few people talk about the parking situation in these reviews, in my experience it really isn’t bad. If I get home at 8:00 p.m. I don’t expect to get front row parking right in front of my unit, but I still find a spot either next to it or around the building. Needles to say this whole complex is amazing. Great people and great community.
Barbara AllerkampI’ve been living here since February 2018. I truly feel this is my home. My apartment is beautiful and the well manicured grounds are so beautiful. The maintenance staff keeps the grounds clean and all equipment in working order. The old oak trees and native plants are not found at many of the new apartment developments. When I look out my window I see trees, flowers, and a green lawn not a parking lot. Oh and a big plus…we have a dog park here. The Staff here is so friendly. They have handled my requests with a smile and in a timely manor. Whenever I walk into their office I’m greeted with a sincere.
Claudia OchoaLove it love it love it !! I been searching apartments for 2 months!! ANd I’m doneeee! They have everything I couldn’t find anywhere else! Great size bedrooms, BIG patios!, xtra storage, green lots of green areas and beautiful pools! The location is great, everything is so close like HEB, Costco, sams, i10, 1604, etc!!!!! Just love it ! 100% recommended
Jamie LudwigI don’t typically write reviews, but this complex deserves all the praise!! I also relied heavily on reviews when looking for apartments in SA, and ultimately decided on this place because of them. I moved into Palomino in February 2018 (I’ve only been here a couple of months) due to re-locating for a job. Moving it stressful, up-rooting your whole life and moving to a new city in less than a month is VERY stressful, but the staff here made sure it was as smooth as possible. I was shown the unit I’d be moving into, which was new to me (I was always shown models in the past) and a huge plus! The unit was very clean and taken care of. Krystal in the office is absolutley fantastic. She always greets me by name and really makes you feel like you’re home. If I go to the office with the intention of getting a package, she already knows I have one and doesn’t even have to ask my apartment number. That’s impressive! She’s even gone out of her way to check to make sure I locked my front door when I left town one weekend. (GIVE THIS GIRL A RAISE)!! The rest of the office staff is always friendly and prompt. You can tell they’re genuine. The apartments as a whole are wonderful. The pool stays clean, the grounds are well-kept, and the residents aren’t horrible. I’ve had a few nights where people have been loud and obnoxious, but no fault to the apartment- that will always be the case with any complex. As far as parking, it’s not that bad… If I get home before 6, I usually get a front row spot. If I get home past then, I have to park maybe 10 steps further away… Maintenance is responsive and quick. It’s never taken them more than 1-2 business days to complete a request. I’ve lived in about 4 different complexes and this is by-far the best one I’ve been in. I don’t see myself leaving any time soon.
Michael ChambersWe were looking for a place for our child who was relocating to the area. After searching countless numbers of properties we stumbled upon this great place! We immediately fell in love with the property and the people working in the office (Zach) were just as impressive. I do not recall ever seeing a cleaner more well kept property in all my days. It if very obvious that the owners of this property really put the effort in to keeping it in tip top shape. Unlike our other visits, we had a chance to view the property after hours to get a glimpse of what really goes on around there and it was quiet and cozy. We also had a chance to catch a few residents walking around and asked them about the property. All of the responses were consistent and welcoming….we felt a very apparent “family atmosphere” at the Palomino and that means everything.
Laura VallejoI am about to renew my lease since I’m very pleased with Palomino apartments. The staff is the best that I have experienced so far, they always have a great attitude and willing to help with any issue. The pool and the grounds are so well maintained and most importantly I feel very secure in the apartment complex.
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